Maintain a Positive Presence
Successful businesses can thrive on positive feedback but equally, fail when feedback is negative. Our business reputation management service will allow your company to speak for itself, ensuring your future customers see what you are truly capable of.
Monitoring Social Media and Content Reaction
Interactions with customers, and responding when required, can be costly and time-consuming if you are left to manage this alone. Our service will ensure that your social media and content interactions are managed carefully, maintaining your reputation as a responsive company that cares about its customers.
Manage Online Reviews and Promote Positive Feedback
Reviews can make or break a business but recognizing the potential of positive feedback will not only enhance your reputation but can drive further qualified leads to your site, increasing your client list as well as your revenue.
LET US ANSWER SOME QUESTIONS YOU HAVE
FREQUENTLY ASKED QUESTIONS
The reputation of a business is both what you say about yourself and what others say about you. Managing reputation is nothing new; what’s new is how the internet and social media have changed the way businesses are being defined and how fast their reputations spread.
Presence management is making sure that customers can find the right information about a business online. Correct and consistent listings across directories, review sites, and social networks are crucial.
With over 33 million local reviews on Yelp alone, it’s clear that customers are sharing their opinions online. Seventy-two percent of consumers say they trust online reviews as much as personal referrals, so whether it’s a testimonial, a detailed article on someone’s blog, or an offhand comment on Twitter, people are now chatting 24/7—and local business owners need to be paying attention.
Consumers often search online for a local business with recent reviews and an average review rating of at least four stars. If a business doesn’t fall into that category, there’s a good chance they’re losing potential customers to competitors. To avoid losing sales, it’s important to continuously generate positive reviews while managing the negative ones.
For local businesses, having a steady stream of recent reviews is crucial. 73% of consumers say reviews written more than 3 months ago aren’t relevant anymore. Customers want to see reviews that relate to the business as it is today.
